This Refund and Returns Policy (“Policy”) governs all services provided by Footsteps Limited (“Company,” “we,” “our,” or “us”). By engaging our services, you agree to the terms outlined below.
Because our business primarily provides professional advisory, inspection, project management, and consultancy services, refunds are handled differently from physical goods.
1. Nature of Services
Footsteps Limited provides professional services including, but not limited to:
- Remote Construction Advisory
- Property Inspection & Reporting
- Project Monitoring & Compliance Oversight
- Construction Consultancy
- Real Estate Due Diligence
- Documentation Review & Advisory
Due to the intellectual, professional, and time-based nature of these services, they are generally non-returnable and non-refundable once delivered.
2. Deposits & Advance Payments
2.1 Non-Refundable Deposits
All deposits paid to secure services, site visits, inspections, advisory sessions, or project engagements are non-refundable.
Deposits compensate the Company for:
- Reserved scheduling time
- Administrative preparation
- Preliminary consultations
- Travel arrangements (if applicable)
- Allocation of professional resources
2.2 Advance Payments
Advance payments made toward services are subject to the cancellation terms outlined below.
3. Cancellations
3.1 Client-Initiated Cancellation
If a client cancels services:
- More than 7 days before service delivery:
A partial refund may be issued at the Company’s discretion, less administrative costs and any incurred expenses. - Within 7 days of scheduled service:
No refund will be issued. - After service has commenced:
No refund will be issued for work already performed.
3.2 Failure to Provide Required Information
If a client fails to provide necessary documentation, property access, or required cooperation within a reasonable timeframe:
- The Company reserves the right to suspend or terminate services.
- Payments already made are non-refundable.
4. Completed Services
Once a service has been delivered — including but not limited to:
- Inspection reports
- Advisory consultations
- Written assessments
- Site monitoring reports
- Compliance reviews
- Digital documentation
— the service is considered fully rendered and non-refundable.
Professional opinions, findings, and recommendations are based on information available at the time of service delivery and do not constitute guarantees of future outcomes.
5. Dissatisfaction With Services
If you are dissatisfied with any service:
- You must notify us in writing within 5 business days of receiving the deliverable.
- The Company may, at its sole discretion:
- Provide clarification,
- Offer reasonable revisions, or
- Issue a partial service credit (not a cash refund).
Refunds will not be granted based on:
- Differences of opinion
- Market changes
- Contractor disputes
- Project delays outside our control
- Third-party negligence
6. Third-Party Costs
The Company is not responsible for refunds related to third-party services, including but not limited to:
- Contractors
- Developers
- Architects
- Government agencies
- Surveyors
- Legal professionals
Any fees paid to third parties are governed by their respective policies.
7. Force Majeure
No refunds shall be issued for delays or inability to perform services due to circumstances beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- Civil unrest
- Pandemics
- Utility failures
- Transportation disruptions
8. Digital Products & Documents
If the Company provides digital reports, documents, templates, or advisory materials:
- All digital products are final sale.
- No refunds will be issued once accessed or delivered electronically.
9. Chargebacks & Payment Disputes
Initiating a chargeback without first contacting the Company to resolve concerns constitutes a breach of this Policy.
We reserve the right to:
- Provide documentation proving service delivery
- Pursue recovery of disputed funds
- Suspend future services
10. Service Credits (If Applicable)
In rare cases, and solely at the Company’s discretion, service credits may be offered instead of monetary refunds.
Service credits:
- Are non-transferable
- Cannot be redeemed for cash
- Must be used within 90 days
11. Amendments to This Policy
Footsteps Limited reserves the right to modify this Policy at any time. Updates will be effective immediately upon posting.
Clients are encouraged to review this Policy periodically.
12. Contact Information
If you have any questions regarding this Refund and Returns Policy, please contact:
Email: info@footstepsltd.com
All refund inquiries must be submitted in writing.